How does 24/7 professional monitoring work?

When an alarm is triggered on your MySentry app, our monitoring center is instantly notified. A live agent will attempt to contact you via video and voice to assess the situation and can dispatch emergency services if needed.

Is the monitoring center always open?

Yes, our professional monitoring center operates 24 hours a day, 7 days a week, 365 days a year, including all holidays. You are never without protection.

Who are the monitoring agents?

Our agents are U.S.-based, TMA Five Diamond Certified professionals. They undergo rigorous training in emergency response protocols to provide you with the highest level of service.

What happens if I trigger an alarm by accident?

Accidents happen. If you trigger a false alarm, you can simply cancel it in the app or inform the monitoring agent when they contact you. There is no penalty for false alarms.

Do I need a separate landline for this service?

No, MySentry's monitoring service works through your smartphone's internet connection (Wi-Fi or cellular data). No landline is required.

FEATURE

24/7 Professional Monitoring For Total Peace of Mind

You worry about what might happen if you have an emergency and can't call for help. Who will know you're in trouble?

It's stressful to think about facing a crisis alone. You deserve to know that someone is always ready to respond, no matter what.

Get the MySentry App

Download the app and start your 7-day free trial. No credit card required.

Live Your Life

MySentry works in the background. If a fall, crash, or panic alarm is triggered, we're instantly alerted.

Get Immediate Help

Our 24/7 certified monitoring agents assess the situation and dispatch help if you need it.

Quick Answer

A 24/7 professional monitoring app like MySentry provides constant oversight for your safety. If an alert like a fall, crash, or panic button is triggered, certified agents are immediately notified. They can assess the situation, speak to you via live video, and dispatch emergency services if needed, ensuring you get help anytime.

How MySentry Works: Verified Facts

Certified monitoring agents are available 24 hours a day, 7 days a week, 365 days a year.

MySentry's monitoring center operates continuously with trained agents who can assess emergencies using live video, GPS, and health data.

Agents can dispatch police, fire, or EMS based on real-time assessment.

Using live video and audio from the user's device, agents determine the appropriate emergency response and coordinate with local services.

Average response time from alert to agent contact is under 60 seconds.

Alerts are prioritized and routed to available agents immediately, with automated escalation if the first agent is unavailable.

How It Works

MySentry's smart sensors monitor for falls, car crashes, or a press of your panic button.
When an alert is triggered, it's sent instantly to our 24/7 professional monitoring center.
A certified agent immediately attempts to contact you via live video and voice.
If you're unresponsive or confirm you need help, we coordinate with local emergency services, providing them with your location and critical information.

What Happens After an Alert

An alert is instantly sent to our U.S.-based, TMA Five Diamond Certified monitoring center.

A trained agent joins a live video call to see and speak with you.

They assess the situation and determine the appropriate level of response.

If necessary, they contact police, EMS, or fire departments and stay on the line until help arrives.

Setup and Requirements

Device Compatibility

iPhone (iOS 15+) and Android (12+) smartphones. Apple Watch (Series 4+) and Samsung Galaxy Watch for wearable features.

Permissions Needed

Location services (always-on for GPS tracking), notifications, microphone (for voice-activated panic), camera (for live video response).

Connectivity

Works on cellular data and Wi-Fi. Cellular connection recommended for outdoor use and GPS accuracy. Offline mode stores alerts and sends when reconnected.

Limitations

Fall detection accuracy depends on sensor quality and wearing position. Battery life varies by device and feature usage. Health monitoring requires a compatible smartwatch.

Best For

Individuals who live alone
Seniors who want to maintain independence
People with medical conditions
Anyone who wants an extra layer of safety

Not Ideal For

Areas without a reliable internet or cellular connection.
Users who are unwilling to grant necessary device permissions.

Key Takeaways

MySentry provides an always-on connection to a professional monitoring center.
Trained agents can dispatch emergency services like police, fire, or EMS to your exact location.
Live video and voice allows agents to see the situation and provide immediate assistance.

Frequently Asked Questions

If you feel unsafe, use the MySentry panic alarm. If it is an immediate life-threatening emergency, contact local emergency services. MySentry requires an active internet connection, device permissions, and sufficient battery. Not all features are available on all devices.

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Get Started in Minutes

Three simple steps to 24/7 peace of mind.

Step 1

Sign Up for Free Trial

Start your 7-day free trial with no commitment. Cancel anytime.

Step 2

Set Up Your Account

Create your profile and download the MySentry mobile app.

Step 3

Use MySentry

Activate protection and start using safety features immediately.

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